FAQ

DO I NEED TO PROVIDE ANYTHING WHEN USING YOUR CLEANING SERVICES ?

Often asked and the simple answer is no. If you are using us for a regular weekly or fortnightly clean your team bring a full selection of cleaning equipment and products in the car with them to every home that they visit. Professional carpet cleaning is carried out using specialist hot water extraction equipment and a selection of stain removers and tools are part of the package that lead to the best possible results. Likewise with Oven Cleaning and all of the deep cleaning services that we offer.

WHICH PAYMENT METHODS DO YOU ACCEPT ?

Regular Weekly and Fortnightly cleans are paid for via a standing order going out on the day of the clean. We usually take payment for deep cleaning services like End of Tenancy Cleans, Spring Cleans, Carpet and Oven Cleaning by bank transfer.

ARE YOUR CLEANING STAFF TRUSTED FULL TIME EMPLOYEES ?

We are incredibly careful who we employ at First Choice Cleaners. Everyone who we send to your home is carefully checked and referenced. Being a small local company the majority of staff are full time and long term employees. Beyond that we strive to be a responsible and good employer and hope that is reflected in the service that our valued employees offer all who use us for their cleaning needs.

IF I HAVE ANY QUESTIONS, FEEDBACK OR REQUESTS WHO SHOULD I TALK TO ?

All services that we offer are organised and backed up by Andrew who is there to help you with any requests, questions and feedback that you might have. We strive to offer the very best possible support and service to all of our customers. Please either call or email via the contact form available on our website for a helpful and timely response. If you are using one of our teams for regular domestic cleaning visits and are home whilst the team arrive then they are also very happy to talk over any specific needs on a given week and take pride in being friendly and helpful.